Patient Services Coordinator
1 week ago
As a Patient Services Representative at InterMed, you will play a vital role in providing exceptional patient care and support. Your primary responsibilities will include answering incoming phone calls, scheduling appointments, and assisting patients with prescription refill requests and referrals.
Key Responsibilities
Answer incoming phone calls and redirect calls to Primary Care when necessary
Schedule routine and follow-up patient appointments
Reschedule or cancel appointments as needed
Confirm future appointments
Assist patients in reaching a clinician for their medical concerns and/or requesting a sick visit using a designated screening tool
Assist patients with prescription refill requests
Assist patients with referral requests
Provide general practice information for patients as needed
Requirements
High School Diploma or equivalent required
Ability to support patients using a calm demeanor, compassion, and empathy
Strong organizational skills
Excellent professional judgment, phone skills, and decision-making ability
Proficiency with Windows-based computer applications
Flexibility and willingness to work as a team member
Ability to prioritize and handle multiple tasks
Active listening skills
Ability to proficiently use telephone system
Excellent typing and computer ability while simultaneously maintaining a telephone conversation
Ability to consistently meet and adhere to performance and quality metrics
Ability to demonstrate and uphold InterMed's Values
Work Environment
InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.
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