Commercial Lines Insurance Account Manager

4 weeks ago

Franklin, Tennessee, United States TAYLOR & ASSOCIATES INSURANCE LLC Full time
Job Overview

We are seeking a highly skilled and experienced Commercial Lines Customer Service Representative to join our team at Taylor & Associates Insurance LLC. As a key member of our agency, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide top-notch customer service to existing clients, responding promptly to inquiries, and maintaining accurate records.
  • Answer customer calls and correspondence regarding new or existing insurance policies, and service all claims, including regular and after-hour claims.
  • Work with new clients or support a producer in understanding their needs, gathering necessary data, researching policy options, presenting options, finalizing and binding new coverage, canceling old policies, and negotiating with carriers when necessary.
  • Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
  • Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Requirements
  • Hold the insurance license required by your state and have a minimum of two years of commercial lines insurance account management experience, as well as a Bachelor's Degree or comparable work experience.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
  • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
  • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

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