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Customer Service Representative

2 months ago

New York, New York, United States Pro Talent HR Full time

**About Pro Talent HR**

We are a leading provider of comprehensive HR solutions, empowering businesses to drive growth and success. Our expert team partners with organizations to streamline their HR processes and enhance their workforce strategies.

**Job Summary**

We are seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities**

  • Prepare for customer inquiries by studying products, services, and customer service processes.
  • Respond to customer inquiries by understanding the inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying the customer's understanding of the information and answer.
  • Record customer inquiries by documenting the inquiry and response in the customer's account.
  • Improve quality service by recommending improved processes, identifying new product and service applications.
  • Update job knowledge by participating in educational opportunities.
  • Accomplish customer service and organization mission by completing related results as needed.

**Requirements**

  • Product knowledge
  • Informing others
  • Data entry skills
  • Organization
  • Analyzing information
  • Verbal communication
  • Reporting skills
  • Managing processes
  • Customer focus
  • General consulting skills
  • Multitasking

**Work Environment**

This is a remote work opportunity.