Associate Account Support Analyst
1 month ago
Company :
United Concordia Dental
Job Description :
JOB SUMMARY
This role requires coverage of the 5:00 PM to 8:00 PM EST hours, Monday through Friday. This aligns with the Small Business Unit's operating hours, which are 8:00 AM to 8:00 PM, Monday through Friday. This department handles both incoming emails and phone calls during this time. We offer flexibility in scheduling, with potential options including a 11:30 AM to 8:00 PM shift or a split shift arrangement.*
This job provides account support activities associated with the implementation and administration of groups and accounts. Provides assistance with non-standard benefit implementation tasks. Identifies and resolves problems related to benefit interpretations, non- standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements. The incumbent may have direct interaction with producers, clients and sales reps to ensure complete implementation, on-going service and all renewal activity. The incumbent is new to the role and is developing competence in performing work assignments.
ESSENTIAL RESPONSIBILITIES
- Load and maintain group information and benefit files.
- Accounts Support Analysts are account managers for all small market clients. May also be involved with managing all aspects of relationships with core partners.
- Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners.
- Handle error management and ensure files are corrected.
- Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates.
- Other duties as assigned or requested.
EDUCATION
Required
- High School Diploma/GED
Substitutions
- None
Preferred
- None
EXPERIENCE
Required
- 0-1 year of relevant subject matter experience in the area of specialization
Preferred
- Experience in Health Care, Insurance or Sales
LICENSES AND CERTIFICATIONS
Required
- Producers License
Preferred
- None
SKILLS
- Understands fundamental principles, concepts, practices and processes within a specific field or discipline. Requires foundational analytical skills.
- Uses established processes to complete assigned activities and to solve problems.
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches/trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Never
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$19.27
Pay Range Maximum:
$26.88
Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( )
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For accommodation requests, please contact HR Services Online at (see below)
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J248742
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