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Desktop Support Lead

1 month ago

Beverly Hills, California, United States ConsultNet Full time
Job Title: Desktop Support Lead

ConsultNet is seeking a highly skilled Desktop Support Lead to join our team. As a key member of our IT support team, you will be responsible for providing expert-level technical support to our clients.

Key Responsibilities:
  • Provide Tier II desktop support services, troubleshooting complex issues, and providing technical guidance to the Desktop Support Team.
  • Assist the Desktop Support Manager in day-to-day operations, focusing on incident management, request fulfillment, hardware life cycle management, and break/fix management.
  • Ensure an effective and efficient IT support level is provided within the desktop support environment.
  • Confirm standard operation procedures for the Desktop Support Team are followed, and staff are receiving resolutions to their issues in a timely fashion.
Requirements:
  • Knowledge of Mobile Device Management Systems.
  • Knowledge of Active Directory Administration.
  • Experience with Windows 10/11 Operating System advanced troubleshooting, proficient in using Windows registry.
  • Knowledge of Desktop/Laptop imaging.
  • Must be able to provide proof of Covid Vaccination and boosters.
  • Minimum of 3 years of Tier II support experience in a networked environment.
  • Must have a solid understanding of hardware, software, and network infrastructure.
  • Must have excellent technical knowledge of computer systems, software applications, and hardware peripherals.
Bonus Skills:
  • Bachelor's degree in Computer Technology, Computer Science, or IT related field.
  • MCSE, MCP, A+, Security+, or Network+ certification is a plus but not required.

ConsultNet is an Equal Opportunity Employer and welcomes applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.