Dental Call Center Representative

1 week ago


Folsom, United States Hire Reactor Full time
About the Role

We are seeking a highly skilled and professional Dental Call Center Agent to join our team at Smile Time Dental and Make A Smile. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, handling high volumes of inbound calls, and making outbound calls to insurance companies and patients to obtain information and resolve billing discrepancies.

Key Responsibilities
  • Handle inbound calls from patients with professionalism and care, utilizing excellent telephone etiquette and problem-solving skills.
  • Make outbound calls to insurance companies and patients to obtain information, perform eligibility verification, and resolve billing discrepancies.
  • Provide excellent customer service, insurance, and billing support to patients.
  • Utilize strong verbal and written communication skills to effectively communicate with patients and insurance companies.
  • Work in a fast-paced environment, prioritizing tasks and managing time effectively to meet productivity goals.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1-2 years of experience in a call center or customer service role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Bilingual in Russian, Ukrainian, or Farsi is a major plus.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for growth and professional development.
  • A dynamic and supportive work environment.


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