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Dental Call Center Representative

2 months ago

Folsom, California, United States Hire Reactor Full time
Job Overview

Hire Reactor is seeking a highly skilled and motivated Dental Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and clients.

Key Responsibilities
  • Customer Service: Handle high-volume inbound calls from patients with professionalism and courtesy, utilizing excellent telephone etiquette and problem-solving skills.
  • Insurance and Billing Support: Make outbound calls to insurance companies and patients to obtain information, perform eligibility verification, request prior authorizations, and resolve billing discrepancies.
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to enunciate and speak clearly.
  • Pro-Active and Goal-Oriented: Demonstrate a highly pro-active, goal-oriented, and motivated attitude, with a strong work ethic and good overall judgment.
Requirements
  • Language Skills: Bilingual in Russian, Ukrainian, or Farsi is a major plus.
  • Education and Experience: High school diploma or equivalent required; experience in customer service, insurance, and billing preferred.
Benefits
  • Health Insurance: Comprehensive health insurance plan.
  • Vision Insurance: Vision insurance plan.
  • Dental Insurance: Dental insurance plan.
  • Life Insurance: Life insurance plan.
  • Retirement Plan: Retirement plan with company match.
  • PTO: Paid time off.