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Customer Experience Specialist

2 months ago

Plainview, New York, United States The UPS Store Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at The UPS Store. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting our products and services, and driving sales growth.

Key Responsibilities
  • Customer Service: Greet and assist customers with enthusiasm, building rapport and trust to drive sales and loyalty.
  • Product Knowledge: Provide expert guidance on our services and products, offering customized solutions to meet each customer's unique needs.
  • Operational Tasks: Process shipments, pack items securely, and ensure accurate documentation for smooth transactions.
  • Store Maintenance: Maintain a clean and organized store to uphold brand standards.
  • Team Collaboration: Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
Perks and Benefits
  • Paid Training: Comprehensive training and ongoing support to help you succeed and reach your full potential.
  • Flexible Scheduling: Flexible hours, with stores closing at 6:30PM Monday-Friday, 5PM Saturday, and 3PM Sunday.
  • Competitive Compensation: Hourly rate based on skills and experience, with a range of $17.00-$18.00 per hour.
  • Benefits Package: Dental and vision insurance, 401K retirement savings plan with match, and opportunities for growth and advancement.
Requirements
  • Customer Service Experience: 1-2 years of previous customer-facing retail experience.
  • Availability: Available to work weekends (Sat & Sun) as required.
  • Physical Demands: Able to lift 40+ pounds.
  • Communication Skills: Strong communication and teamwork skills, with ability to multi-task and thrive in a fast-paced environment.