Healthcare Support Specialist

3 weeks ago


Plainview, New York, United States Apria Full time
Job Summary

We are seeking a highly skilled Monitoring & Support Specialist to join our team at Apria. As a key member of our healthcare services team, you will play a vital role in ensuring the delivery of exceptional patient care and support.

Key Responsibilities
  • Answer inbound calls from customers, providing timely and accurate assistance with new orders, reviewing multiple systems simultaneously, confirming delivery appointments, verifying insurance, and obtaining authorization of equipment based on payor guidelines.
  • Review new and recurring patient accounts, obtaining all necessary documentation from the referral source to bill individual health insurance plans, allowing patients to maximize their available health plan benefits and receive necessary care as soon as possible.
  • May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
  • May perform functional tests on certain respiratory equipment.
Requirements
  • At least one year of related work experience required.
  • At least two years of experience in an office environment, healthcare setting, or call center preferred.
  • Experience utilizing multi-line phone systems preferred.
Preferred Qualifications
  • Problem-solving/analysis skills.
  • Effective communication in person, on the phone, and electronically.
Work Environment

The employee uses computer and telephone equipment. Regularly required to use hands to write, use a computer or handheld device (tablet), telephone, and use a document imaging system and manipulate documents. Regularly required to read documents and write neatly, legibly, and transcribe accurate information and numbers/values. Work is performed in an office setting with exposure to moderate noise and indoor florescent lighting.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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