Branch Support Specialist
3 weeks ago
We are seeking a highly skilled and compassionate Branch Support Specialist to join our team at Apria. As a key member of our branch operations, you will play a vital role in ensuring the smooth delivery of our services to patients and healthcare providers.
Key Responsibilities- Act as the first point of contact for patients arriving in person, providing exceptional customer service and support.
- Answer inbound calls from customers, troubleshoot common issues, and work with the branch team to find resolutions and escalate queries or concerns when necessary.
- Perform processing duties for the branch, including creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, and obtaining authorization of equipment based on payor guidelines.
- Work with sales teams, referrals, and patients to gather documentation and information needed to meet insurance guidelines, requesting health plan authorizations and information as required.
- Review new and recurring patient accounts, obtain all necessary documentation from referral sources to bill individual health insurance plans, and ensure patients receive the care they need in a timely manner.
- Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
- Perform outbound customer satisfaction calls to patients and referrals.
- May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
- May perform functional tests on certain respiratory equipment.
- High school diploma or equivalent required.
- At least one year of related work experience required.
- At least two years of experience in an office environment, healthcare setting, or call center preferred.
- Experience utilizing multi-line phone systems preferred.
As a Branch Support Specialist at Apria, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service and support. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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