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Telecommunications Support Specialist

2 months ago

Santa Clarita, California, United States OMI Inc. Full time
Job Overview

At OMI Inc., we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Develop and maintain in-depth knowledge of telecommunications products and services
  • Provide timely and effective support to customers, addressing their inquiries and concerns
  • Collaborate with internal teams to identify and capitalize on sales opportunities
  • Participate in ongoing training and development programs to enhance skills and knowledge
  • Contribute to a positive and inclusive team environment, fostering open communication and collaboration
  • Assist in the development and implementation of process improvements to enhance customer satisfaction and operational efficiency

Requirements:

  • No prior experience in telecommunications is required, but a willingness to learn and adapt is essential
  • High school diploma or equivalent is preferred, but not mandatory
  • 0-1 years of experience in customer-facing roles, such as retail, hospitality, or sales
  • A strong desire to learn and grow, with a student mentality and a passion for working with others
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment