Telecommunications Customer Service Specialist

4 weeks ago


Santa Maria, California, United States Pivotal Academy Full time
Job Overview

We are seeking a highly motivated and goal-driven Telecommunications Customer Service Representative to join our team at Pivotal Academy. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving complaints and questions, and assisting with the order and sign-up process.

Our ideal candidate will possess excellent communication skills, a solution-oriented mindset, and the ability to work in a fast-paced environment. If you are a natural communicator with a passion for delivering outstanding customer experiences, we encourage you to apply.

Key Responsibilities:

  • Meet and communicate with customers daily to provide relevant product and service information, document complaints and questions, and process order requests
  • Quickly qualify and build rapport with potential new customers to establish open lines of communication and trust
  • Maintain a positive and empathetic demeanor towards customers at all times
  • Respond promptly to customer complaints and provide timely, effective solutions to maintain superior customer satisfaction levels
  • Become an expert in our product and service knowledge and stay up-to-date with the latest industry trends
  • Keep an accurate record of orders, escalation requests, comments, and complaints and file accordingly
  • Demonstrate enthusiasm and excitement while establishing and maintaining a supportive, positive environment for all team members

Requirements:

  • At least 1-2 years of experience in a customer service, sales, or client-facing position
  • Natural communicator with the ability to build rapport and establish trust in a fast-paced setting
  • Ability to stay calm and maintain a solution-oriented mindset when working through challenging situations
  • Positive attitude with a confident demeanor
  • Superior organization and time management skills with the ability to prioritize multiple projects, responsibilities, and requests
  • Driven by performance and always looking to improve continuously


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