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Hotel Guest Services Representative

2 months ago

Waco, Texas, United States Cambria Waco Hotel Full time
{"title": "Guest Services Agent", "description": "Deliver Exceptional Guest Experiences

We are seeking a dedicated and energetic Guest Services Agent to join our team at the Cambria Waco Hotel. As a key member of our front desk team, you will be responsible for delivering outstanding service to our guests, ensuring a smooth and efficient check-in and check-out process, and providing exceptional customer service that aligns with our hotel's standards.

Key Responsibilities:
  • Guest Check-in and Check-out: Manage guest arrivals and departures, ensuring a seamless and welcoming experience.
  • Customer Service: Handle guest inquiries and requests promptly and professionally, displaying proactive behavior by anticipating guests' needs.
  • Problem Resolution: Address and resolve any guest complaints efficiently, guaranteeing a satisfactory stay for all guests.
  • Hotel Maintenance: Maintain cleanliness and uphold safety standards throughout the hotel premises.
Requirements:
  • Experience: Previous experience in the hospitality and customer service industry is a mandatory requirement.
  • Customer Service Skills: Demonstrate exceptional customer service skills by fostering a welcoming and supportive atmosphere for guests.
  • Communication: Excellent verbal and written communication capabilities are essential for success in this role.
  • Availability: Candidates need to have a reliable attendance record, be punctual, and show flexibility in working on days, weekends, and holidays.
  • Education: A High School Diploma or equivalent education level is a prerequisite for consideration.
", "lang_code": "en"}