Retail Sales Associate

4 weeks ago

Ankeny, Iowa, United States Jo-Ann Stores, LLC Full time

Job Summary:

The Sales Floor Team Member is responsible for driving sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. This role requires excellent customer service skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service by interacting and engaging with customers, asking open-ended questions to learn about their project needs, and escorting them to the desired product's location.
  • Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
  • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
  • Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks.
  • Unload freight from the truck and sort it according to company procedures.
  • Move product from delivering truck to sales floor as needed.
  • Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
  • Maintain high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.
  • Invite customers to participate in store activities such as Education Classes, Custom Framing, and any other events.
  • Proactively drive sales through product knowledge, suggestive selling, innovative merchandising, and building strong customer relationships to the JOANN brand.
  • Work to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.
  • Assist other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.
  • Work with Store Management and other Team Members on projects in a friendly and professional manner.
  • Assist with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service.

Requirements:

  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.
  • Input data on computer keyboard and handheld units.
  • Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
  • Part-time status requires availability that meets the needs of the store.

Benefits:

  • Medical, Dental, and Vision benefit plans.
  • Long-term disability and Company-paid Short-term disability.
  • Tuition Reimbursement.

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