Sales and Customer Service Representative

4 days ago


Ankeny, Iowa, United States Massage Envy Full time
About Us

At Massage Envy, we're passionate about helping people feel their best. Our team is dedicated to delivering exceptional experiences and growing our member base to help more people on their wellness journey.

Job Summary

We're seeking a highly motivated and customer-focused Sales and Customer Service Associate to join our team. As a key member of our sales team, you'll be responsible for providing outstanding customer service, promoting our wellness programs, and helping to grow and retain our client base.

Key Responsibilities
  • Provide exceptional customer service and ensure every guest feels valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
What We Offer
  • Competitive base pay of $14.00/hour plus bonuses and commissions
  • Employer-paid healthcare
  • Matching 401(k)
  • Paid time off
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work/life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 40% off all products
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
Culture and Support
  • Trained leadership that is invested in your success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge


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