Customer Service Representative
5 days ago
This role is crucial to the success of our retail stores. As a Customer Service Representative, you will work closely with customers to understand their needs, provide expert recommendations on Sherwin-Williams products, and ensure timely resolution of any concerns. You will also be responsible for maintaining high-quality standards, staying up-to-date on product features, and consistently meeting sales goals. Our ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service.
The selected individual will be working at our Ankeny store, located at 817 E. 1st St., Ankeny, IA 50021. This is a full-time position with a competitive hourly rate of $16.26. Some key responsibilities include:
- Providing exceptional customer service, ensuring high levels of satisfaction through expert product recommendations and timely issue resolution
- Assisting customers in-person and over the phone, identifying their needs, and presenting relevant products and services
- Building strong relationships with wholesale and retail customers, fostering trust and loyalty
- Processing sales transactions accurately, adhering to policies and procedures
- Fulfilling sales goals on a monthly, quarterly, and yearly basis, driving business growth and success
- Maintaining precise work order files, formulas, and product knowledge
- Pulling products from the sales floor or warehouse, tinting and mixing to customer specifications
- Stocking shelves, setting up displays, and maintaining store appearance
- Operating equipment, loading/unloading delivery trucks, and assisting with deliveries as needed
- Ensuring in-stock and presentable condition of assigned areas, remaining knowledgeable about products and services offered
- Complying with inventory control procedures and suggesting ways to improve sales and business performance
To excel in this role, candidates must meet the following minimum requirements:
- Be at least 18 years old
- Be legally authorized to work in the country of employment without sponsorship
- Be able to retrieve materials from shelves and floor stacks, lift up to 50 lbs frequently, and up to 70 lbs occasionally
- Be willing to work all scheduled hours, including evenings and weekends
- Internal candidates must have at least a 'meets expectations' rating on their most recent performance appraisal
- Internal candidates must have completed all HR Cloud eLearning courses required for their current position
Prior experience in delivery, retail, or customer service roles is highly desirable, as is the ability to read, write, comprehend, and communicate in more than one language. A valid driver's license and high school diploma or GED are also preferred qualifications.
This role offers a competitive salary, opportunities for growth and development, and a dynamic work environment. If you are a motivated and customer-focused individual looking to join our team, please submit your application.
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