Sales Floor Department Supervisor

1 month ago


Leesburg, Virginia, United States Lowe's Companies Full time

Job Summary

Lowe's Companies is seeking a Sales Floor Department Supervisor to lead and enable a team of associates to deliver the best possible customer experience in the store. The successful candidate will be responsible for coaching and training associates, delegating tasks, managing performance, and ensuring adequate department coverage.

Key Responsibilities

  • Provide resources and tools to support associates in delivering quality customer service
  • Assist with down stocking and area recovery, and provide input into merchandising decisions
  • Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques
  • Lead and enable a team of associates to deliver the best possible customer experience
  • Coach and train associates, delegate tasks, manage performance, and ensure adequate department coverage

Requirements

  • High School Diploma or equivalent and 3 years of experience in a retail environment, or 5 years of experience in a retail environment
  • 1 year of experience in customer service
  • 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor)
  • Experience providing direction or supervision to teams, with or without direct report responsibility
  • Experience supporting or participating in the process of training, mentoring, and developing associates
  • Experience working cross-functionally
  • Experience using Microsoft Office Suite
  • Ability to obtain sales-related licensure or registration as may be required by law

Preferred Qualifications

  • 3 years of retail customer service experience
  • 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor)
  • Experience in a leadership role with direct report responsibility
  • Experience working in the home improvement retail sector
  • Experience working in a fast-paced, dynamic retail environment
  • Experience in key carrying role with manager-on-duty responsibilities
  • Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)

About Lowe's

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.



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