Customer Service Representative
4 weeks ago
Job Summary:
As a Receptionist at Front Porch Communities and Services, you will be the first point of contact for residents, families, and visitors. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Provide exceptional customer service to residents, families, and visitors
Direct calls and messages to the appropriate person or department
Greet visitors, screen them in the lobby if necessary, and provide assistance as needed
Operate a multi-line telephone console, take messages, and record important information
Perform various administrative tasks, including cash handling, selling stamps and meal tickets, and making guest room reservations
Monitor fire alarms, call 911 if necessary, and direct emergency personnel
Maintain accurate records and reports, including key tracking and safety hazards
Requirements:
High school diploma or equivalent required
1-3 months of related experience and/or training preferred
Ability to read, write, and communicate effectively
Basic math skills and ability to handle cash and make change
Ability to work in a team environment and provide excellent customer service
What We Offer:
Competitive hourly rate
Opportunities for professional growth and development
A dynamic and supportive work environment
The chance to make a difference in the lives of our residents and their families
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