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Customer Service Representative

1 month ago

Anaheim, California, United States Insight Global Full time

At Insight Global, we're seeking a skilled Bilingual Customer Service Representative to join our team in Anaheim, CA. As a key member of our call center team, you'll be responsible for handling inbound calls from members, addressing enrollment inquiries, and facilitating appointment bookings. Your excellent communication skills and adaptability will be essential in this fast-paced environment.

Key Responsibilities:

  • Respond to member inquiries and resolve issues in a timely and professional manner
  • Facilitate appointment bookings and ensure seamless communication with members
  • Work collaboratively with the call center team to achieve shared goals and objectives

Requirements:

  • 6+ months of experience in a call center environment
  • High School diploma or equivalent
  • Excellent communication and interpersonal skills
  • Bilingual in Spanish
  • Ability to type at least 36 WPM