Customer Experience Ambassador

2 months ago


Golden, Colorado, United States The Eddy Taproom & Hotel Full time

Job Summary:

We are seeking a highly motivated and enthusiastic Customer Experience Ambassador to join our team at The Eddy Taproom & Hotel. As a key member of our hospitality team, you will be responsible for creating memorable experiences for our guests, providing exceptional service, and promoting our hotel services and amenities.

Key Responsibilities:

  • Warmly welcome and greet arriving guests, ensuring they feel comfortable and welcome throughout their stay.
  • Assist guests with check-in and check-out, providing personalized service and attention to detail.
  • Promote hotel services and amenities to guests, highlighting the unique experiences and offerings of The Eddy Taproom & Hotel.
  • Anticipate and respond to guest needs, taking initiative to resolve any issues or concerns.
  • Collaborate with team members to ensure seamless communication and exceptional guest experiences.
  • Multi-task and prioritize tasks to ensure accuracy and efficiency in a fast-paced environment.

Requirements:

  • Flexibility and adaptability in a dynamic work environment.
  • Previous experience in customer-facing roles, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Ability to work effectively in a team environment, prioritizing tasks and managing multiple responsibilities.
  • High school diploma or equivalent required; degree in hospitality or a related field preferred.

What We Offer:

  • A competitive benefit package, including medical, dental, vision, life, and disability benefits.
  • Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
  • An employee assistance program to support work-life balance and overall well-being.
  • Paid time off and sick leave.
  • Participation in a 401(k) plan with a company match.

Pay: $18 - $19 per hour



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