Customer Service Representative

4 weeks ago


Golden, Colorado, United States Ladgov Corporation Full time
Job Title:
Customer Service / Dispatcher

Key Responsibilities:
Process and track orders received from customers, utilizing Outlook email, scanner technology, and DLC software. Respond to customer inquiries via email and phone, ensuring timely and accurate order fulfillment. Evaluate orders for accuracy and timeliness, verifying shipment tracking information. Gather necessary information from customers to place accurate orders. Conduct professional telephone interviews to address customer issues and questions. Navigate vendor websites to locate product information and guides. Process credit card payments for charges made. Provide assistance to customers in navigating the Remote Order Entry System (ROES) software program. Offer instructions and guidance on technical and administrative matters, including ordering procedures and problem resolution.

Requirements:
High school diploma or equivalent required. Minimum six months of customer service experience and knowledge of customer service practices and principles. Effective verbal communication skills and thorough knowledge of English grammar, spelling, and punctuation. Powered by JazzHR

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