Customer Service Representative

4 weeks ago


Golden, Colorado, United States Ladgov Corporation Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a skilled Customer Service Representative to join our team at Ladgov Corporation. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, processing orders, and resolving any issues that may arise.

Key Responsibilities:

  • Process orders received from clients via phone, email, or other communication channels.
  • Respond to client inquiries and resolve any issues in a timely and professional manner.
  • Provide accurate and timely information to clients regarding their orders and any changes or updates.
  • Collaborate with internal teams to ensure seamless order processing and customer satisfaction.
  • Evaluate orders for accuracy and timeliness by verifying shipment tracking.
  • Gather information from clients necessary and sufficient to place accurate orders.
  • Conduct courteous and professional telephone interviews that address clients' issues and/or questions.
  • Process credit card payments for charges made.
  • Provide assistance to clients by guiding them through the Remote Order Entry System (ROES) software program screens.
  • Provide instructions and/or guidance on technical or administrative matters, including ordering procedures, ROES loop processing, problem resolution, and other aspects as needed.

Requirements:

  • A high school diploma or equivalent.
  • A minimum of six (6) months of experience and knowledge of customer service practices and principles.
  • The ability to effectively listen and communicate verbally with people on the telephone.
  • A thorough knowledge of English grammar, spelling, and punctuation to compose written material, including any correspondence with clients.

About Us:

Ladgov Corporation is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.



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