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Guest Experience Specialist

2 months ago

Golden, Colorado, United States Marriott Full time
Job Summary

We are seeking a skilled Guest Experience Expert to join our team at Marriott Hotels. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel meets the highest standards of quality and service.

Key Responsibilities
  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Work closely with other departments to ensure seamless communication and coordination of guest services.
  • Process operational needs, address guest requests, complete reports, and share information about the local area to enhance the guest experience.
  • Ensure that all guest interactions are friendly, courteous, and professional, reflecting the values of Marriott Hotels.
  • Participate in ongoing training and development to stay up-to-date on the latest hospitality trends and best practices.
Requirements
  • High school diploma or equivalent required.
  • No prior work experience necessary, but a passion for delivering exceptional guest experiences is essential.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer

As a Guest Experience Expert at Marriott Hotels, you will enjoy a competitive hourly rate of $18.50, as well as a range of benefits, including health care, flexible spending accounts, 401(k) plan, earned paid time off, and life insurance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional guest experiences and are looking for a rewarding career in hospitality, we encourage you to apply.