Service Director

4 days ago


Miami, Florida, United States Warren Henry Automotive Group Full time
Service Manager Job Summary

The Service Manager is a key leadership role at Warren Henry Automotive Group, responsible for driving the success of our service department. We are seeking a highly skilled and experienced professional to lead our team of service consultants, technicians, and parts advisors in providing an exceptional customer experience.

Key Responsibilities
  • Develop and implement strategies to improve service department productivity and efficiency.
  • Lead and motivate the service team to achieve sales and customer satisfaction targets.
  • Ensure compliance with manufacturer policies and procedures, as well as federal, state, and local regulations.
  • Manage and maintain accurate records of service operations, including repair orders and customer interactions.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Identify and implement opportunities for process improvements and cost savings.
  • Develop and maintain relationships with customers, manufacturers, and other stakeholders.
  • Stay up-to-date with industry trends and best practices to ensure the service department remains competitive.

Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 5 years of experience in automotive service management, preferably in a high-volume store.
  • Proven leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading automotive group and contribute to its success.


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