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IT Support Specialist

2 months ago

Bethlehem, Pennsylvania, United States ADUSA D&T Full time
Position Overview

This position serves as the main point of contact for all IT-related functions within the organization, providing support to various stakeholders including operations, human resources, facilities, and safety departments.

Key Responsibilities
  • Conduct data analysis and manipulation for operational insights.
  • Develop tools and macros for local team utilization.
  • Manage and create databases as required.
  • Identify and implement technical solutions to enhance site processes.
  • Address ad hoc requests efficiently.
  • Oversee local IT equipment and handle requests.
  • Act as the primary IT contact for any system-related issues.
  • Serve as the IT point of contact for on-site projects.
  • Manage asset tracking and inventory.
  • Coordinate updates, assist with testing, and support various IT systems and software.
  • Facilitate equipment setup as needed.
  • Act as a functional expert and IT stakeholder for senior management.
Required Knowledge and Skills
  • Proficiency in Microsoft Office Suite.
  • Experience with database management.
  • Familiarity with Enterprise Asset Management (EAM) is advantageous.
Technical Skills
  • Ability to create macros and tools using various software.
Qualifications
  • High School diploma or equivalent.
  • Experience in a distribution environment is preferred.
  • A minimum of 3 years in hardware and software systems support and maintenance.
Work Environment

This role requires working in a warehouse setting and necessitates flexibility in scheduling to fulfill assigned duties. Candidates should be proficient in data entry and research tasks, demonstrating a high level of motivation, self-direction, and teamwork. Attention to detail and the ability to prioritize multiple tasks in a dynamic environment are essential.

Supervision

Tasks and assignments will be reviewed regularly, and this position does not involve managing a team.

The information provided herein outlines the general responsibilities and requirements for this role. It is not intended to be an exhaustive list of all duties that may be assigned.