Bilingual Client Support Specialist
1 week ago
Bilingual Client Support Specialist
Compensation: $23 to $28 per hour - Potential annual earnings of $58,000 - $72,000 with bonuses
Position Overview
As a Bilingual Client Support Specialist, you will be at the forefront of our customer engagement efforts. Your role is crucial in ensuring that our clients receive outstanding service and support. Our organization is expanding, providing a stable work environment and numerous career advancement opportunities.
Work Schedule: Various on-site shifts available.
Key Responsibilities
- Manage customer orders and inquiries in a collaborative call center environment utilizing advanced technology.
- Engage with clients through phone, email, and chat communications.
- Assist customers in navigating our website and online ordering system.
- Become knowledgeable about our products and solutions; we will provide you with the training needed to address product, pricing, and shipping inquiries effectively.
Qualifications
- High school diploma or equivalent; a bachelor's degree is preferred.
- Previous experience in customer service is advantageous, but we will train you to deliver exceptional service.
- Bilingual proficiency (English/Spanish) in both verbal and written communication is required.
Benefits Offered
- Comprehensive medical, dental, vision, and life insurance coverage, along with Flexible Spending Accounts and wellness initiatives.
- 401(k) plan with a 6% employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program for professional development.
- Incentive programs including annual performance bonuses, sales targets, and profit sharing.
Employee Benefits
- Modern, clean, and well-maintained facilities.
- Access to a top-tier fitness center.
- Beautifully landscaped walking paths.
About Our Company
We are a leading distributor in North America, specializing in shipping, industrial, and packaging materials. As a family-owned business, we pride ourselves on exceptional service, high-quality products, and prompt shipping from our extensive inventory. With a workforce of over 9,000 across multiple locations, we invite you to explore the opportunities we offer.
We are committed to maintaining a drug-free workplace.
EEO/AA Employer/Vet/Disabled
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