Retail Department Coordinator

3 weeks ago


Ithaca, New York, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Department Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an exceptional customer experience, leading by example, and maintaining a clean and organized store environment.

Key Responsibilities
  • Create a positive internal and external customer experience by providing prompt, courteous service and promoting loyalty programs.
  • Promote a culture of honesty and integrity, maintaining confidentiality and taking an active role in training and mentoring Associates on front-end principles.
  • Train and coach Associates on personalizing the customer experience while promoting loyalty programs, assigning registers, and supporting POS coverage needs.
  • Address customer concerns and issues promptly, ensuring a positive customer experience and ensuring Associates execute tasks and activities according to store plan.
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates, and providing and accepting recognition and constructive feedback.
  • Partner with Management on Associate training needs to increase effectiveness and ensure adherence to all labor laws, policies, and procedures.
  • Promote credit and loyalty programs, support and participate in store shrink reduction goals and programs, and promote safety awareness and maintain a safe environment.
Requirements
  • Available to work a flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques and capable of multi-tasking.
  • Strong communication and organizational skills with attention to detail and able to respond appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors, and able to train others.
  • 1 year retail and 6 months of leadership experience.
Benefits

We offer a competitive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

At TJ Maxx, we value diversity and inclusion and are an equal opportunity employer.



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