Sales Director

2 weeks ago

Siler City, North Carolina, United States Park Lawn Memorial Group, LLC. Full time
Job Summary

We are seeking a highly motivated and experienced Sales Manager to join our team at Park Lawn Memorial Group, LLC. As a Sales Manager, you will be responsible for driving sales strategies and performance to ensure the business meets or exceeds standards.

Key Responsibilities
  • Lead and manage the sales team's performance through effective performance management, coaching, disciplinary action, and termination, when necessary.
  • Recruit and train an effective sales staff.
  • Develop and implement sales initiatives that motivate and energize sales team members to achieve and succeed.
  • Generate sales leads through participation in the surrounding community and through civic relationships.
  • Monitor and analyze sales results, including contract status, client family feedback, cancellations, etc., to develop an ongoing action plan for success.
  • Communicate sales results on a weekly, monthly, quarterly, and annual basis to management.
  • Recognize market changes, team changes and operational goals and recalibrate the team and team efforts for continued success.
  • Schedule sales staff to ensure proper coverage and equitable rotation of staff and duty days.
  • Review and resolve contract or commission discrepancies as needed.
  • Monitor and analyze accounts receivable, ensuring collection activities are ongoing and effective.
  • Meet with client families at the time of need or on a pre-need basis, to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.
  • Attend services and visitations for client families whenever possible to foster relationships, ensures excellent service, and develops potential referrals.
  • Comply with all company procedures for customer service when dealing with families, handling complaints, completing post-interment service activities, and performing other duties necessary to ensure quality service levels.
  • Protect confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.
  • Identify and remedy all hazards at location and on grounds.
Requirements
  • Four-year degree or equivalent combination of education and experience required.
  • Bachelor's degree strongly preferred.
  • Minimum of 2 years management experience; Funeral Home and/or Cemetery desired.
  • Minimum of 3 years sales experience.
  • Proven track record of success in inside sales production, strongly preferred.
  • Demonstrated ability to build, inspire, train and energize sales team.
  • Ability to read and interpret company policies, procedures, contracts, insurance documents and pricing structures or list.
  • Ability to effectively work and develop sales leads and referrals from recognized sources and approved methods.
  • Ability to compute discount, interest, profit and loss; commission, markup, and selling price; and ability to calculate surfaces.
  • Effectively utilize all sales training and techniques to fulfill production requirements.
  • Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner.
  • Ability to be proactive and willing to take initiative in all circumstances.
  • Attention to detail and follow-through.
  • May require the possession (or ability to obtain) an insurance license as required by applicable state law.
  • Valid state-issued driver's license in good standing and acceptable driving record.
Additional Eligibility Qualifications
  • Attend and perform work in a professional and courteous manner in accordance with the employer's requirements.
  • Demonstrated willingness to participate in growing market share through community involvement.
  • Able to read, write and speak English fluently. Bilingual is a plus.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred.
  • Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
  • Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
  • Ability to rapidly assess the needs of client families and quickly adapt to changing circumstances.
  • Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
  • Maintains a positive attitude and working environment through organization and communication.
  • Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.

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