End User Support Specialist

4 days ago


Las Vegas, Nevada, United States Caesars Entertainment Full time
About the Role

We are seeking a highly skilled End User Support Engineer to join our team at Caesars Entertainment. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring a seamless user experience.

Key Responsibilities
  • Provide desktop hardware and software troubleshooting and support
  • Maintain printers, projectors, and other peripheral technology
  • Support impromptu company meetings and events by setting up, configuring, and operating required IT equipment
  • Provide user assistance and coaching in the best practice use of existing software and hardware
  • Develop and maintain a strategy for an efficient and satisfying desktop user experience
  • Lead the implementation of new desktop software and major upgrades
  • Work closely with Network and System Administrators to address overlapping issues
  • Complete quarterly training as defined by supervisor
  • Perform other duties as necessary
Requirements
  • Minimum 0-2 years of relevant experience and/or equivalent education required for this position
  • Associates degree in a related field preferred
  • Experience with SCCM preferred
  • Proficient in MS Office: Outlook, Word, and Excel
  • Must be highly customer-focused and service-oriented
  • Must have good attention to detail and high analytical problem-solving abilities
  • IT Service Management tooling experience
  • Advanced technical support experience with the following technologies: Active Directory administration, Microsoft Windows OS's and Office applications (O365), Apple Hardware and MacOS, OS and application deployment tools and imaging software, Endpoint Management technologies
Physical Requirements
  • Must be able to lift, pull, or push 25 lbs
  • Must be able to write for extended periods of time
  • Must be able to twist, bend, or reach with no significant boundaries

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a background check upon offer acceptance.

Many positions require timely gaming registration or licensing with the regulatory authority in one or multiple states to fulfill essential job responsibilities.


  • IT Support Specialist

    20 hours ago


    Las Vegas, Nevada, United States Innova Solutions Full time

    Job Summary:Innova Solutions is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring that all computer systems and applications are running smoothly.Key Responsibilities:Provide technical support...

  • IT Support Specialist

    3 weeks ago


    Las Vegas, Nevada, United States Everi Full time

    About EveriWe are a leading provider of financial technology, loyalty solutions, games, and intelligence solutions to the gaming industry.Job Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical support to our internal customers, image for onboarding new...

  • IT Support Specialist

    4 weeks ago


    Las Vegas, Nevada, United States Everi Full time

    IT Support Specialist Job DescriptionAs an IT Support Specialist at Everi, you will play a critical role in providing exceptional customer service support to our internal customers. Your responsibilities will include onboarding new hires, end-user support, account creation, and tracking and managing IT inventory.This role is located at our Las Vegas, NV...


  • Las Vegas, Nevada, United States Diverse Lynx Full time

    Job Title: Helpdesk Support Specialist Job Summary: We are seeking a highly skilled Helpdesk Support Specialist to join our team at Diverse Lynx LLC. The successful candidate will provide technical support and assistance to end-users regarding the use of computers, networks, and related peripheral hardware and software. Key Responsibilities: * Provide...

  • IT Support Specialist

    1 month ago


    Las Vegas, Nevada, United States Caesars Entertainment Full time

    Job DescriptionThe IT Support Specialist provides technical assistance on computer hardware and software to our Las Vegas Region IT Property Operations team. The Support Specialist will assist end users in the installation, upgrade, and troubleshooting of hardware and software systems at our eight Las Vegas casino properties and back-office...

  • IT Support Specialist

    4 weeks ago


    Las Vegas, Nevada, United States Freedom Forever Full time

    Job Title: IT Support SpecialistFreedom Forever is seeking a highly skilled IT Support Specialist to join our team in Las Vegas. As a key member of our IT department, you will be responsible for providing top-notch support to our staff on all company-supported applications.Key Responsibilities:Provide Tier 1 Help Desk support to staff membersResponsible for...

  • IT Support Specialist

    2 weeks ago


    Las Vegas, Nevada, United States Unavailable Full time

    Job SummaryMission Support and Test Services, LLC (MSTS) is seeking a highly skilled IT Support Specialist to join our Service Desk team. As a key member of our team, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key...


  • Las Vegas, Nevada, United States ApTask Full time

    About the RoleThe Help Desk Support Specialist will provide technical assistance and support to end-users, ensuring seamless operation of computer systems, networks, and related hardware and software. This role requires strong communication and problem-solving skills, with the ability to work in a fast-paced environment.Key ResponsibilitiesField incoming...


  • Las Vegas, Nevada, United States Centene Corporation Full time

    Job Title: IT Technical Support Specialist IIIJob Summary:We are seeking an IT Technical Support Specialist III to join our team at Centene Corporation. As a key member of our IT department, you will provide technical support to end users and site IT infrastructure, troubleshooting hardware and software problems, and analyzing events to resolve immediate...


  • Las Vegas, Nevada, United States Fusion HCR Full time

    Job Title: Application Support SpecialistWe are seeking an experienced Application Support Specialist to join our team at Fusion HCR. As a key member of our Business Systems team, you will be responsible for providing technical support for our enterprise-level application systems.Responsibilities:Provide technical support for enterprise-level application...

  • IT Support Specialist

    4 weeks ago


    Las Vegas, Nevada, United States Caesars Entertainment Full time

    Job DescriptionThe IT Support Specialist provides technical assistance on computer hardware and software to the Las Vegas Region IT Property Operations team.The Support Specialist will assist end users in the installation, upgrade, and troubleshooting of hardware and software systems at our Las Vegas casino properties and back-office...

  • IT Support Specialist

    1 month ago


    Las Vegas, Nevada, United States Everi Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at Everi. As a key member of our IT department, you will provide top-notch customer service support to our internal customers, ensuring their technical needs are met efficiently and effectively.Key ResponsibilitiesLeverage technologies to image, configure, deploy, and track...


  • Las Vegas, Nevada, United States MS Shift, Inc. Full time

    Technical Support SpecialistMS Shift, Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our high-end clients, troubleshooting technical issues, and ensuring the reliability and security of our systems.Key Responsibilities:Deliver exceptional...


  • Las Vegas, Nevada, United States AA2IT Full time

    Job Summary:AA2IT is seeking a skilled Desktop Support Specialist to join our team. The ideal candidate will have experience in troubleshooting and repairing Dell laptop/desktop PCs, as well as providing excellent customer service to end-users. The successful candidate will also have strong communication skills and be able to work effectively in a fast-paced...


  • Las Vegas, Nevada, United States Unavailable Full time

    Job Title: IT Support Specialist IMission Support and Test Services, LLC (MSTS) is a leading provider of high-hazard experimentation and incident response capabilities. We are seeking an IT Support Specialist I to join our Service Desk team.Responsibilities:Provide end-user desktop and service desk support, including installation, operation, maintenance,...


  • Las Vegas, Nevada, United States Fusion HCR Full time

    Job Title: Application Support SpecialistWe are seeking an experienced Application Support Specialist to join our team at Fusion HCR. As a key member of our Business Systems team, you will be responsible for providing technical support for our enterprise-level application systems.Responsibilities:Provide technical support for enterprise-level application...


  • Las Vegas, Nevada, United States Cynet Systems Full time

    Job Description:As a Desktop Support Technician at Cynet Systems, you will be responsible for providing exceptional customer-facing end-user support. Your primary focus will be on installing and configuring desktops, laptops, mobile devices, and associated peripherals and software.You will perform a range of tasks, including:Break Fix, Desk Side Support,...


  • Las Vegas, Nevada, United States Diverse Lynx Full time

    Job Title: Helpdesk SupportLocation: Las Vegas, NVType: Full-timeKey Responsibilities:Field incoming help requests from end users via telephone and email in a professional manner.Document all pertinent end user information, including name, department, contact details, and nature of problem or issue.Build rapport and elicit incident details from end...

  • IT Support Specialist

    1 month ago


    Las Vegas, Nevada, United States Freedom Forever Full time

    {"title": "IT Support Specialist", "description": "\u003Cp\u003E\u003Cstrong\u003EJob Summary:\u003C\/strong\u003E\u003C\/p\u003E\u003Cp\u003EWe are seeking a highly skilled IT Support Specialist to join our team at Freedom Forever. As an IT Support Specialist, you will be responsible for providing technical assistance to staff on all company-supported...


  • Las Vegas, Nevada, United States Cynet Systems Full time

    Job Description:Provide customer-facing end-user support that includes:Installing and configuring desktops, laptops, mobile devices, and associated peripherals and software.Performing break-fix, desk-side support, IMACDs, data migration, refreshes, and other technical tasks.Providing onsite technical assistance to end-users and identifying potential issues...