Senior Customer Consultant

4 days ago


Cincinnati, Ohio, United States Jushi Full time

{"h1": "Senior Customer Consultant Job Description", "p": "At Jushi, we are seeking a highly skilled and experienced Senior Customer Consultant to join our team. As a key member of our dispensary team, you will be responsible for providing exceptional customer service, leading by example, and mentoring our team members to ensure a positive and engaging experience for our patients.

Responsibilities:

* Provide exceptional customer service, ensuring customer satisfaction and loyalty
* Lead by example, demonstrating a positive and can-do attitude at all times
* Mentor and train team members to ensure they have the knowledge and skills needed to provide excellent customer service
* Monitor and maintain inventory levels, ensuring an assortment of products and communicating inventory action items with the Store Manager
* Assist Customer Consultants in the consultation of patients, ensuring they are empowered and informed on the right product choices
* Complete and delegate tasks assigned during a scheduled shift, including cash handling, verification of proper paperwork, and security measures
* Support open communication with the management team and other coworkers
* Report team member issues or customer situations
* End of day daily update emails
* Opening and closing duties

Requirements:

* High School diploma or General Education Development (GED) required
* Associate or Bachelor's degree in any field preferred
* Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
* Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience
* Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals
* High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
* Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling

Physical Requirements:

* Constantly perform desk-based computer tasks
* Frequently sitting and standing
* Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
* Occasionally Twist/bend/stoop/squat, kneel/crawl
* Must be able to work a flexible schedule to include weekends and holidays
* Complete any needed assistance including oversight and coverage outside of the assigned region as required
* An environment with moderate to loud noise level

We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, and Paid Time Off.

If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your application.

We are an equal opportunity employer and welcome applications from diverse candidates.

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