Customer Service Ambassador

4 weeks ago


St Louis, Missouri, United States Magnolia St. Louis Full time

Overview:

You will be an integral part of the Magnolia St. Louis team, creating unique and authentic experiences for our guests. Your warm and enthusiastic greeting will set the tone for a memorable stay, and your ability to anticipate and meet their needs will ensure their comfort and satisfaction.

Responsibilities:

  • Welcoming guests with a personal touch, anticipating their needs, and providing exceptional service during check-in and check-out.
  • Creating memorable experiences through a warm and welcoming personality, building relationships with guests and colleagues alike.
  • Utilizing initiative to resolve guest complaints and create loyalty, going above and beyond to exceed expectations.
  • Sharing knowledge of hotel services and amenities to help guests feel at home, providing personalized recommendations and assistance.
  • Collaborating with team members to communicate guest needs and feedback, ensuring seamless service delivery.
  • Multitasking with ease, maintaining attention to detail, and ensuring accuracy and efficiency in all aspects of the role.

Qualifications:

  • Flexibility and adaptability, with a willingness to work a variety of shifts and schedules.
  • Previous experience in customer-facing roles, providing exceptional service and creating memorable experiences for guests.
  • A people person with excellent communication skills, able to build rapport with guests and colleagues alike.
  • Able to multitask, prioritize tasks, and maintain a high level of productivity in a fast-paced environment.

A successful candidate will be a team player with a passion for delivering exceptional service, a warm and welcoming personality, and a commitment to creating memorable experiences for our guests.



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