Customer Service Ambassador
4 weeks ago
Overview:
You will be an integral part of the Magnolia St. Louis team, creating unique and authentic experiences for our guests. Your warm and enthusiastic greeting will set the tone for a memorable stay, and your ability to anticipate and meet their needs will ensure their comfort and satisfaction.
Responsibilities:
- Welcoming guests with a personal touch, anticipating their needs, and providing exceptional service during check-in and check-out.
- Creating memorable experiences through a warm and welcoming personality, building relationships with guests and colleagues alike.
- Utilizing initiative to resolve guest complaints and create loyalty, going above and beyond to exceed expectations.
- Sharing knowledge of hotel services and amenities to help guests feel at home, providing personalized recommendations and assistance.
- Collaborating with team members to communicate guest needs and feedback, ensuring seamless service delivery.
- Multitasking with ease, maintaining attention to detail, and ensuring accuracy and efficiency in all aspects of the role.
Qualifications:
- Flexibility and adaptability, with a willingness to work a variety of shifts and schedules.
- Previous experience in customer-facing roles, providing exceptional service and creating memorable experiences for guests.
- A people person with excellent communication skills, able to build rapport with guests and colleagues alike.
- Able to multitask, prioritize tasks, and maintain a high level of productivity in a fast-paced environment.
A successful candidate will be a team player with a passion for delivering exceptional service, a warm and welcoming personality, and a commitment to creating memorable experiences for our guests.
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