Customer Support Liaison

5 days ago


Rice Lake, Wisconsin, United States Insurance Associates of Eau Cl Full time
Job Summary

We are seeking a highly skilled CUSTOMER SUPPORT LIAISON to join our team at Insurance Associates of Eau Claire. This role will be responsible for providing exceptional customer service, managing incoming communications, and assisting our sales agents in a fast-paced environment.

Key Responsibilities:

  • Answer phone calls promptly and prioritize message distribution in a timely manner.
  • Distribute all incoming client and company communications through direct mail, email, and phone messages.
  • Perform various clerical tasks such as scanning, faxing, and filing documents.
  • Schedule appointments for our sales agents.
  • Collaborate with client support staff and sales agents to meet client needs.
  • Enter data into various platforms.

Requirements:

  • At least 1-3 years' relevant work experience or an associate's degree in a related field.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to multitask and problem-solve in a fast-paced environment.
  • Excellent phone etiquette and proficiency in a multi-line phone system.
  • Proficient in MS Office – Word, Excel, and Outlook.

What We Offer:

  • $45,000 - $55,000 per year.
  • 401(k) matching.
  • Dental insurance.
  • On-the-job training.
  • Paid time off.
  • Professional development assistance.


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