Patient Service Representative
5 days ago
Job Summary:
ZOLL LifeVest is seeking a Patient Service Representative to train patients on the use of the LifeVest wearable defibrillator. As a Patient Service Representative, you will work with patients who are at risk for sudden cardiac arrest and provide them with the necessary training and support to use the LifeVest effectively.
Responsibilities:
- Equipment Management: Manage equipment and garment inventory to ensure that patients have access to the necessary devices and accessories.
- Patient Scheduling: Contact caregivers and family members to schedule fittings and follow-up visits with patients.
- Travel and Availability: Be available to conduct evening and weekend activities, and willing to travel to patients' homes for fittings or follow-up visits.
- Program Setup: Program equipment according to the prescribing physician's orders and ensure that patients understand how to use the device.
- Training and Support: Train patients and other caregivers on the use of the LifeVest, and provide ongoing support to ensure that patients are comfortable and confident in using the device.
- Documentation: Have patients sign a Patient Agreement and WEAR Checklist, and fax the signed copy to ZOLL within 24 hours of the assignment.
Qualifications:
- Experience: Have at least 1 year of patient care experience, with a focus on professional patient care (not family caregiver).
- Documentation: Patient experience must be documented on resume.
- Background Check: Willing to have a background check completed.
- Screening: Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL.
- Personal NPI Number: Disclose personal NPI number (if applicable).
- Driver's License and Insurance: Have a valid driver's license and car insurance.
- Additional Training: Willing to pay for additional training and vendor credentials (i.e. DME/RepTrax), fees not paid by ZOLL.
About ZOLL LifeVest:
ZOLL LifeVest is a leading manufacturer of wearable defibrillators, providing protection for patients at risk for sudden cardiac arrest. Our team is dedicated to providing exceptional patient care and support, and we are seeking a Patient Service Representative to join our team.
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