Customer Service Coordinator

1 week ago


Agawam, Massachusetts, United States BlackHawk Industrial Full time
Overview

BlackHawk Industrial is a leading industrial products and equipment provider. We offer manufacturing services, innovative engineered supply solutions, and a strong focus on local customer relationships.

Salary Information

The estimated annual salary for this position is around $55,000-$65,000, depending on experience and location.

Job Description

We are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for:

  • Providing exceptional customer service and support to manufacturing customers
  • Analyzing and assessing customer needs with efficiency
  • Working with suppliers and account managers to identify, source, and price product solutions
  • Processing customer orders, return material authorizations, and guaranteed test orders
  • Maintaining a deep understanding of Blackhawk policies, procedures, and practices

The ideal candidate will have excellent written and verbal communication skills, critical thinking abilities, and proficiency in computer software programs. Previous experience in industrial sales and customer service is preferred.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent written and verbal communication skills
  • Critical thinking and problem-solving abilities
  • Proficiency in Microsoft Office suite and other software programs
  • A high school diploma or equivalent, with a minimum of 1 year of customer service or inside sales experience
Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

  • Health insurance (BCBS of OK HDHP)
  • Dental and vision insurance
  • 401K plan with company match
  • FSA (Full FSA, Limited FSA, and Dependent FSA)
  • Company-paid long-term and short-term disability
  • Employee assistance program (EAP)
  • Paid time off and holiday paid time off
  • Gym reimbursement and quarterly wellness challenge
Equal Opportunity Employer

BlackHawk Industrial is an equal opportunity employer. We require all potential employees to undergo pre-employment background and drug screening as part of our hiring process.



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