Service Operations Leader

7 days ago


Agawam, Massachusetts, United States Steel Partners Holdings LP Full time

Job Description:

We are looking for a highly motivated Customer Service Manager to join our team. In this role, you will be responsible for leading our customer service team to deliver exceptional customer experiences. This includes improving customer satisfaction, creating engaged customers, and facilitating organic growth.

Key Responsibilities:

  • Promote safety as the number one priority of all employees.
  • Improve customer service experience and create engaged customers.
  • Take ownership of customer issues and follow problems through to resolution.
  • Set a clear mission for the customer service team and develop strategies to achieve it.
  • Utilize data to analyze performance against goals and make data-driven decisions.
  • Work with key account managers and operations to prioritize product distribution based on customer demand.
  • Develop customer service resources to provide an exceptional experience.
  • Maximize team performance by implementing metrics to track progress and report on performance against goals.

Salary Range:

$95,000 - $120,000 per year.



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