Front Desk Associate

19 hours ago


Flower Mound, Texas, United States Destination Pet, LLC Full time
Front Desk Associate Job Description

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Destination Pet, LLC. As a Front Desk Associate, you will be the first point of contact for our clients and their pets, providing exceptional service and ensuring a seamless experience.

Key Responsibilities:

  • Supports the mission, vision, and values of Destination Pet, LLC.
  • Sells services and products to prospective customers.
  • Tours prospective clients and visitors through the facility.
  • Answers the telephone, receives, and provides information according to established procedures.
  • Welcomes clients and pet guests, ensuring pet guests have up-to-date vaccination records.
  • Responsible for cash management, including accepting cash, check, and credit card payments.
  • Explains company and facility policies to customers in a positive manner.
  • Responds to customer complaints in a professional and courteous manner.
  • Escorts pet guests to/from their enclosure and provides water as needed.
  • Operates the Point-of-Sale system.
  • Maintains the appearance and cleanliness of the lobby and other public areas.
  • Completes required training and attends training sessions as needed.

Requirements:

  • Minimum of 1-year experience in a customer service role or retail sales experience.
  • Ability to resolve problems quickly and professionally.
  • Strong communication and interpersonal skills.
  • Customer Service experience a plus.
  • Excellent telephone skills.
  • Ability to utilize a multi-line phone system and work on a computer system.
  • Displays a professional manner at all times.

Physical Demands:

  • Must be able to work evenings, weekends, and holidays.
  • Must frequently lift 40 pounds.
  • Must be able to be on feet eight hours per day.
  • Must be able to stand, walk, and climb stairs frequently.
  • Must be able to handle dogs on leashes.
  • Must be able to work in an environment with exposure to disinfectant/sanitation.

Salary: $13/hour


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