Customer Service Representative FT

1 week ago

North Sioux City, South Dakota, United States SNB Full time
Job Summary:

As a Customer Service Representative at SNB, you will be the face of our bank, delivering exceptional customer service and representing our brand with confidence and enthusiasm. This role requires a calm and composed individual with a head for numbers, great organizational skills, and meticulous attention to detail. You will be responsible for processing large sums of money and multiple transactions per hour, ensuring accuracy and efficiency in all aspects of your work.

Key Responsibilities:
  • Provide the highest level of service to every customer.
  • Maintain a cash drawer, including taking in and giving out cash and balancing.
  • Accurately and efficiently process transactions.
  • Receive loan, safe-deposit box, and credit card payments.
  • Process cash services.
  • Redeem U.S. Savings Bonds.
  • Identify customer needs through qualifying questions and refer appropriate services, products, and digital options.

Requirements:
  • Excellent customer service and problem resolution skills.
  • Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, and demonstrated teamwork.

Education and Experience:
  • High school diploma or equivalent.
  • Cash handling experience.
  • Customer service experience.
  • Accuracy and meticulous attention to detail required.
  • Excellent oral, written, and interpersonal communication skills.
  • Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel.
  • Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed.
  • Team-oriented and the ability to work collaboratively across all levels of the organization.
  • Service-oriented, polite, and respectful.
  • Advanced problem-solving and analytical skills.
  • Ability to take direction and instruction and follow through independently until project completion.

Benefits:
  • Comprehensive benefit package, including medical, dental, short and long-term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

About SNB:
  • Security National Bank was chartered in 1884 in Sioux City, Iowa, founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection.
  • SNB is an Equal Opportunity, Affirmative Action Employer, considering applicants for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

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