Customer Service Representative FT

4 weeks ago

North Sioux City, South Dakota, United States SNB Full time
Job Description

Are you looking for a position where you can make a difference? At Security National Bank, we believe that every interaction is an opportunity to help someone reach their potential. As a Customer Service Representative, you will be the Bank's front-line ambassador in delivering exceptional customer service.

Key Responsibilities
  • Provide the highest level of service to every customer.
  • Maintain a cash drawer, including taking in and giving out cash and balancing.
  • Accurately and efficiently process transactions.
  • Receive loan, safe-deposit box, and credit card payments.
  • Process cash services.
  • Redeem U.S. Savings Bonds.
  • Identify customer needs through qualifying questions and refer appropriate services, products, and digital options.
Requirements
  • Excellent customer service and problem resolution skills.
  • Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, and demonstrated teamwork.
Education and Experience
  • High school diploma or equivalent.
  • Cash handling experience.
  • Customer service experience.
  • Accuracy and meticulous attention to detail required.
  • Excellent oral, written, and interpersonal communication skills.
  • Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel.
  • Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed.
  • Team-oriented and the ability to work collaboratively across all levels of the organization.
  • Service-oriented, polite, and respectful.
  • Advanced problem-solving and analytical skills.
  • Ability to take direction and instruction and follow through independently until project completion.
Benefits

We offer a comprehensive benefit package to our employees, including medical, dental, short and long-term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

About Security National Bank

Security National Bank was chartered in 1884 in Sioux City, Iowa, and was founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles have enabled SNB to withstand economic challenges and emerge as the region's most established and trustworthy locally owned bank.

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