Customer Service Representative

4 weeks ago

North Sioux City, South Dakota, United States Riverside Technologies, Inc. Full time
Job Description

Riverside Technologies, Inc. is seeking a Customer Service Representative/Order Entry person to support customer accounts and maintain detailed records of order activities.

The primary responsibilities include:

  • Updating records/data entry with excellent accuracy
  • Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output
  • Maintaining detailed records of order activity
  • Communicating with suppliers, vendors, and distributors regarding product shipment and order status
  • Resolving customer requests for assistance via phone and email; addressing issues and coordinating with internal departments to appropriately respond
  • Placing purchase orders and credit card orders in a timely manner to fulfill sales orders secured by the sales staff
  • Verifying accuracy and completeness of customer purchase orders
  • Communicating and coordinating with Account Managers to make corrections and updates to all supporting documentation to complete purchase transactions
  • Verifying stock of products ordered; communicating back ordered, end-of-life, or discontinued status of products to Account Managers and/or customers
  • Registering warranties
  • Performing other related duties as assigned

Requirements:

  • High school diploma or equivalent required
  • Relevant work experience in a customer service role
  • Excellent customer service skills that exceed customers' expectations
  • Ability to meet departmental quality and quantity metrics
  • Proficiency in MS Office (Word, Excel)
  • Precise data entry and typing skills
  • Regular, reliable attendance
  • Great attention to detail
  • Strong written, oral, and verbal communication skills
  • Great organizational, planning, and time-management skills
  • Ability to work both independently and as part of a team
  • Ability to adhere to all company policies and procedures, including, but not limited to, dress code and professionalism
  • Must be able to pass drug screening and background check

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

  • PASSION: A passionate work environment—we are passionate about finding unique, creative solutions to our customers' challenges.
  • CREATIVITY: A creative environment with creative people—we enjoy finding creative solutions to different challenges.
  • TEAMWORK: A team-centric environment—we thrive on working with others to reach a common goal.

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