Support Services Assistant

3 days ago

Albany, New York, United States ABC House Full time

Welcome to ABC House, where we are seeking a Support Services Assistant to join our team. As a key member of our front office, you will play a vital role in supporting various administrative needs, including front-desk reception, document preparation and processing, data entry, and appointment coordination with clients.

This position requires a high school diploma or associate's degree, along with two years of experience in a similar role, such as a receptionist or front office representative. Proficiency in Spanish is highly preferred, and prior experience with multi-line phones and voicemail systems is essential.

You will serve as the first point of contact for ABC House with the community, handling inquiries both in-person and over the telephone. You will need to provide accurate information while redirecting more complex requests to other staff members as needed.

Key Responsibilities:

  • Provide exceptional customer service by warmly welcoming clients and visitors to the building.
  • Manage incoming calls professionally, determining the staff member to whom each call should be directed.
  • Respond to basic inquiries, providing accurate information while redirecting more complex requests to other staff members as needed.
  • Maintain a clean, presentable, and inviting reception area.
  • Ensure office security by adhering to safety procedures and controlling visitor access when necessary.

Administrative Tasks:

  • Collect, sort, and distribute mail and deliveries daily.
  • Coordinate meeting logistics, including scheduling, invitations, agendas, and minutes, as required.
  • Send weekly reminder calls for counseling appointments and assist with scheduling.
  • Perform data entry for Community Education, Counseling, Development, and other programs as needed.
  • Assist with inventory management and maintenance tasks around the building.
  • Conduct other clerical duties, such as meeting minutes, correspondence, photocopying, faxing, and filing.

Development Duties:

  • Process donations and update our Donor database (eTapestry), including sending thank-you letters to donors.
  • Assist with coordinating meetings with donors and provide support for fundraising events as needed.

Compensation:

We offer a competitive salary range of $19-$21 per hour, commensurate with experience. We are an equal opportunity employer, committed to providing respectful and quality care to children and their non-offending family members from diverse backgrounds.

About Us:

ABC House maintains a drug-free work environment. Candidates will be required to provide documentation of identity and eligibility for employment under the Immigration and Reform Act of 1986.

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