Customer Service Coordinator

7 days ago


Albany, New York, United States GAT Airline Ground Support Full time
Job Summary

As a customer service agent with GAT Airline Ground Support, you are the first point of contact for passengers, providing a positive and professional experience. This role involves checking in passengers, handling customer complaints, and ensuring a smooth airport experience.

Main Responsibilities:
  • Greeting and Assisting Customers

Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.

Flight Announcements and Baggage Handling

Must be able to announce both incoming and outbound flights and handle checked baggage weighing up to 100 lbs.

Operational Tasks

Agents are also required to operate jetways, place them in position prior to aircraft arrival, and lift, open, close, and secure aircraft doors.

Customer Service and Support

Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.

Physical Requirements

Able to stand and work in one location for up to four hours at a time and occasionally lift bags or items weighing between 50 and 70 pounds.

Additional Responsibilities

You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport and work independently without direct supervision.

Requirements:
  • Age and Education

Must be at least 18 years of age and have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.

Language and Communication Skills

Ability to read, speak, and understand the English language and possess good communication skills and a friendly, outgoing personality in person and via telephone.

Computer Skills and Physical Abilities

Possess entry-level computer skills and ability to stand for long periods of time and occasionally lift bags or items weighing between 50 and 70 pounds.

Criminal Background Check and Work Schedule

Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law, and must be able to work nights, weekends, and holidays.



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