IT Support and Services Expert
3 weeks ago
We are seeking a skilled IT professional to join our team as an IT Helpdesk Services Specialist. This is an exciting opportunity to work in a dynamic environment, providing technical support and assistance to our staff.
Estimated Salary: $70,000 - $85,000 per year.
The successful candidate will have a strong technical background, excellent communication skills, and the ability to work effectively in a team environment. They will be responsible for troubleshooting computer problems, providing technical assistance to end-users, and maintaining advance knowledge of Empire State's standardized software applications.
WORK PERFORMED:
- Providing technical assistance to end-users via phone, email, and Helpdesk ticketing solution.
- Maintaining helpdesk coverage; user follow-ups; and managing daily tickets assigned.
- Maintaining advance knowledge of Empire State's standardized software applications to assist in problem resolution and needs assessment.
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