Customer Service Representative Evening Shift Lab Outreach
4 weeks ago
As a Customer Service Representative, you will provide exceptional service to our patients and healthcare providers by answering phone requests for test results, transferring calls, and taking accurate messages. You will also use various software systems to complete daily work, including Cerner, Atlas, Star, Gajema, Docuware, and Microsoft Office products.
Key Responsibilities:
- Answer phone requests for test results to physicians and other healthcare personnel.
- Ensure accurate electronic documentation of calls, faxed reports, etc.
- Print and fax lab reports as directed by order.
- File lab reports for courier delivery and prepare lab reports for mail, as needed.
- Page courier for stat and routine pick-ups.
- Review report(s) for missing information to correct.
- Retrieve and review original physician order for demographic information.
- Work with other departments to problem solve to provide timely results.
- High school diploma or G.E.D. preferred.
- One-year experience in a client services/clerical position required.
- Previous laboratory experience preferred.
- Computer experience preferred.
- Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire.
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. We integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
-
Des Moines, Iowa, United States Trinity Health Full timeJob Summary: MercyOne Central Iowa is seeking a Customer Service Representative PRN Evenings Lab Outreach to provide exceptional patient care and support in our lab outreach program. Key Responsibilities: • Answer phone requests for test results to physicians and other healthcare personnel, ensuring accurate and timely communication. • Ensure accurate...
-
Des Moines, Iowa, United States Trinity Health Full timeJob Summary:We are seeking a skilled Customer Service Representative to join our team in a PRN evening shift role. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key Responsibilities:Answer multiple phone lines, transfer calls, and take accurate...
-
Des Moines, Iowa, United States Trinity Health Full timeJob Summary: MercyOne Central Iowa is seeking a Customer Service Representative to provide coverage for the MercyOne Des Moines call center. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong attention to detail.Key Responsibilities:Answer phone requests for test results to physicians and other...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Palmer Group Full timeJob OpportunityPalmer Group is seeking a highly skilled Customer Service Representative to join our team in the Des Moines area. Our clients operate in various industries, including financial services, insurance, agriculture, legal, construction, and healthcare.Key Responsibilities:Respond to customer inquiries and resolve issues promptly and...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Acro Service Corporation Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Acro Service Corporation. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through phone, email, and other communication channels.Key Responsibilities:Respond to customer inquiries and resolve...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States SP+ Full timeJob SummaryAs a Customer Service Representative at SP+, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include receiving payment from customers for parking services, facilitating the flow of traffic through the facility, and resolving customer complaints in a timely and efficient manner.Key...
-
Customer Service Representative
1 month ago
Des Moines, Iowa, United States Acro Service Corporation Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Acro Service Corporation. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Acro Service Corporation Full timeJob SummaryWe are seeking a skilled Customer Service Representative to join our team at Acro Service Corporation. As a premier supplier, we offer a dynamic and supportive work environment where you can grow and develop your skills.Key Responsibilities:Provide exceptional customer service via phone, email, and chatResolve customer complaints and issues in a...
-
Customer Service Representative
3 weeks ago
Des Moines, Iowa, United States Service Legends Full timeBe a Part of Our Mission Control TeamWe are looking for a skilled Customer Service Representative to join our team at Service Legends. As a key member of our Mission Control Team, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to ensure that every client interaction is positive and productive.Key...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Acro Service Corporation Full timeJob SummaryWe are seeking a skilled Call Center Representative to join our team at Acro Service Corporation. As a premier supplier, we offer a dynamic and supportive work environment that fosters growth and development.Key ResponsibilitiesProvide exceptional customer service through phone, email, and chat support.Resolve customer inquiries and issues in a...
-
Customer Service Representative
3 weeks ago
Des Moines, Iowa, United States Walmart Full timeJob SummaryWe are seeking a friendly and efficient Customer Service Representative to join our team as a Member Frontline Cashier. As a key member of our front-end team, you will play a vital role in providing exceptional customer service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key...
-
Medical Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Takeda Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative at our Plasma Donation Center. As a key member of our team, you will be responsible for providing exceptional customer service to our donors, ensuring their safety and satisfaction, and contributing to the success of...
-
Customer Service Representative
3 weeks ago
Des Moines, Iowa, United States Marketlink Full timeJob Summary:Sales Representative at MarketlinkKey Responsibilities:Sell services and products to clients via telephoneMaintain product knowledge and meet availability expectationsDevelop positive relationships with clientsContribute to the success of the sales teamMeet company expectations regarding attendance and punctualityRequirements:High School graduate...
-
Medical Customer Service Representative
1 month ago
Des Moines, Iowa, United States Takeda Full timeAbout the Role:At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative.Key Responsibilities:• Answer phones and greet donors, ensuring the...
-
Customer Service Representative PRN
4 weeks ago
Des Moines, Iowa, United States Trinity Health Full timeJob Summary: MercyOne Central Iowa is seeking a Customer Service Representative PRN to provide coverage for the MercyOne Des Moines call center. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have experience in a client services/clerical position. Key Responsibilities:Answer phone requests for...
-
Sales Representative
4 weeks ago
Des Moines, Iowa, United States Swoon Full timeJob DescriptionSwoon is seeking a Sales Representative to join their team in a community outreach role. As a Field Sales Professional, you will be responsible for conducting door-to-door sales to share the company's solutions within the community.Duration: 3 Months - possible CTHPay Range: $29/hBenefits Available:...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States The Sherwin-Williams Company Full timeJob Summary:This role is crucial to the success of our retail stores. As a Customer Service Representative, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will also be expected to promptly resolve any customer concerns and...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States XPO Logistics Full timeXPO Logistics: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at XPO Logistics. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers and business partners.Key Responsibilities:Assist customers with inquiries and resolve issues in a...
-
Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Five Star Call Centers Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Five Star Call Centers. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers, resolving issues, and exceeding customer satisfaction expectations.Key...
-
Customer Service Representative
3 weeks ago
Des Moines, Iowa, United States David's Bridal, LLC. Full timeCustomer Service RepresentativeAt David's Bridal, we're looking for a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that they have a positive and memorable experience in our stores. Your primary goal will be to...