Customer Service Representative

4 weeks ago


Des Moines, Iowa, United States SP+ Full time
Job Summary

As a Customer Service Representative at SP+, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include receiving payment from customers for parking services, facilitating the flow of traffic through the facility, and resolving customer complaints in a timely and efficient manner.

Key Responsibilities
  • Provide excellent customer service to clients, ensuring a positive experience for each interaction.
  • Receive payment from customers for parking services and maintain the security of cash.
  • Facilitate the flow of traffic through the facility by performing duties such as counting revenue, making change, and issuing receipts or tickets to customers.
  • Resolve customer complaints quickly and efficiently, escalating issues to a supervisor when necessary.
  • Maintain a clean and organized workspace, including the booth and surrounding area.

Requirements
  • High school diploma or equivalent required.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Excellent communication and interpersonal skills.
  • Ability to work a variety of shifts, including evenings and weekends.

What We Offer
  • A competitive hourly rate.
  • A comprehensive benefits package, including health insurance, vision, and dental coverage.
  • A 401(k) match program.
  • Opportunities for career growth and professional development.

About SP+

SP+ is a leading provider of parking and transportation solutions. We are committed to delivering exceptional customer service and creating a positive experience for our clients. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.



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