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Technical Support Specialist

2 months ago


Ashland, Ohio, United States SJE Inc. Full time
Job Summary:

We are seeking a skilled Technical Support Specialist to join our team at SJE Inc. in Ashland, OH. As a Technical Support Specialist, you will work directly with customers to troubleshoot, research, and diagnose solutions to technical issues related to our electrical control panels.

Key Responsibilities:

• Assist customers with technical questions and serve as a service contact for control floats, alarms, and standard catalog control panels.
• Maintain customer contact and case records using incident tracking software and generate reports as requested.
• Distribute documentation to customers as needed and collaborate with various functional areas such as sales, engineering, marketing, manufacturing, and operations.

Requirements:

• Exceptional communication skills and knowledge of product offerings.
• Ability to read electrical schematics and wiring diagrams and experience in component testing, electrical troubleshooting, and signal tracing.
• Familiarity with AutoCAD Electrical is beneficial.

What We Offer:

We offer a competitive wages, health insurance, full benefits package, opportunities for career advancement, extensive corporate training program, 401(k) plans, and up to 23 paid days off during the first year. If you are a team player with a passion for technical support, we encourage you to apply.