Application Support Specialist
3 weeks ago
Job Title: Application Support Specialist
Job Summary:
Plexis Healthcare Systems, Inc. is seeking an experienced Application Support Specialist to join our team. As a key member of our support team, you will provide assistance with the configuration, setup, and maintenance of Plexis software products.
Key Responsibilities:
- Assist clients in the implementation and configuration of Plexis Software.
- Provide clients with advice on current industry standards and the most appropriate software configurations.
- Troubleshoot and resolve client issues with Plexis Products and related tools.
- Coordinate with Plexis Development to provide code fixes when appropriate.
- Provide timely follow-up and status updates to clients, as issues are processed and resolved.
Requirements:
- Two years of medical office, customer service, billing, or related experience is required.
- Elementary knowledge of T-SQL and Microsoft SQL Server preferred.
- Strong computer skills.
- Deadline driven accountability and time management.
- Excellent customer service, attention to detail, and drive to ensure customer satisfaction with each interaction.
Working Conditions:
The key physical requirements for this position include the ability to move freely through an office environment; use of standard office equipment including PCs, Fax Copiers and Phone Systems.
Auto and possible Air travel to client locations may be required.
Equal Employment Opportunity:
Plexis Healthcare Systems, Inc. is an equal opportunity employer and welcomes applications from diverse candidates.
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