Application Support Specialist

3 weeks ago


Ashland, Ohio, United States PLEXIS Healthcare Systems Full time

Job Title: Application Support Specialist

Job Summary:

Plexis Healthcare Systems, Inc. is seeking an experienced Application Support Specialist to join our team. As a key member of our support team, you will provide assistance with the configuration, setup, and maintenance of Plexis software products.

Key Responsibilities:

  • Assist clients in the implementation and configuration of Plexis Software.
  • Provide clients with advice on current industry standards and the most appropriate software configurations.
  • Troubleshoot and resolve client issues with Plexis Products and related tools.
  • Coordinate with Plexis Development to provide code fixes when appropriate.
  • Provide timely follow-up and status updates to clients, as issues are processed and resolved.

Requirements:

  • Two years of medical office, customer service, billing, or related experience is required.
  • Elementary knowledge of T-SQL and Microsoft SQL Server preferred.
  • Strong computer skills.
  • Deadline driven accountability and time management.
  • Excellent customer service, attention to detail, and drive to ensure customer satisfaction with each interaction.

Working Conditions:

The key physical requirements for this position include the ability to move freely through an office environment; use of standard office equipment including PCs, Fax Copiers and Phone Systems.

Auto and possible Air travel to client locations may be required.

Equal Employment Opportunity:

Plexis Healthcare Systems, Inc. is an equal opportunity employer and welcomes applications from diverse candidates.



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