Digital Experience Manager

1 week ago

Naperville, Illinois, United States DuPage Credit Union Full time

{"h1": "Digital Experience Manager", "p": "At DuPage Credit Union, we are committed to enhancing the financial lives of our members through innovative digital solutions and exceptional service. We are seeking a passionate and experienced Digital Experience Manager to lead our efforts in optimizing digital member experiences across various platforms.", "ul": [{"li": "Strategic Alignment: Work to align digital platforms with organizational goals, focusing on standard member experience enhancements."}, {"li": "Technology Integration: Evaluate existing business partners and integrate new technologies into current systems, including lending origination and account opening."}, {"li": "Project Leadership: Oversee cross-functional projects, ensuring timelines and budgets are adhered to while collaborating with project teams to implement necessary functionalities."}, {"li": "Experience Monitoring: Use content management systems (CMS), customer relationship management (CRM) tools, and analytics software to track and monitor user experiences."}, {"li": "Process Assessment: Identify gaps in existing processes, recommend improvements, and track usage data to inform decisions regarding digital experiences."}, {"li": "Performance Oversight: Monitor platform performance, troubleshoot issues, and ensure data integrity in compliance with regulatory standards."}, {"li": "Training & Support: Provide basic training and documentation for team members and end users, maintaining updated procedures."}], "h2": "Qualifications", "ul": [{"li": "Bachelor's degree in Business, Information Technology, or a related field (or equivalent)."}, {"li": "6 to 8 years in digital platform management, project management, or a related area."}, {"li": "4 to 8 years of experience managing cross-functional teams and vendor relationships."}], "h2": "Technical Skills", "ul": [{"li": "Understanding of digital platforms, APIs, and related technologies."}, {"li": "Familiarity with data analysis and reporting tools."}], "h2": "Work Environment", "p": "Office-based position, collaborating with various stakeholders in a typical office setting. Requires extended periods of sitting and frequent computer use. Attention to detail is important.", "h2": "Benefits", "ul": [{"li": "Competitive salary"}, {"li": "Comprehensive health, dental, and retirement plans"}, {"li": "Opportunities for professional growth and development"}, {"li": "Supportive and collaborative work environment"}]}

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