Highly Skilled Service Coordinator
23 hours ago
At Summers Plumbing Heating & Cooling, we're dedicated to providing exceptional service and creating a positive experience for our customers. Our company is continually growing, offering plenty of opportunities for personal and professional growth. We value teamwork and strive to promote excellence in all aspects of our business.
Salary and BenefitsWe offer a competitive base pay with opportunities for growth and advancement. Our compensation package includes paid holidays, vacations, health and dental insurance, short and long-term disability, 401K with company match, and the added benefit of being employee-owned.
Job DescriptionThe Dispatcher/Service Coordinator plays a crucial role in our team's success. Key responsibilities include assisting in taking overspill client calls from the call center, working closely with technicians to schedule return calls for customers, and dispatching new calls to technicians in a fast and efficient manner.
- Assist in taking overspill client calls from the call center
- Work alongside the call center to schedule and assign calls to technicians
- Coordinate with technicians to schedule return calls for customers
- Dispatch new calls to technicians based on their skillsets and location
- Enter close-out information from technicians for proper reporting and accounting
- Enter credit card information for technicians as needed
This position requires attention to detail, excellent interpersonal communication skills, and the ability to work effectively under pressure. The ideal candidate will be able to take initiative, collaborate with the team, and make decisions quickly and creatively.
Required Skills and Qualifications- Be attentive to detail
- Have excellent interpersonal communication skills
- Take responsibility for work
- Solve problems quickly and creatively
- Collaborate with the team
Applicants must be available to work any shift from 7 AM to 6 PM. If you are a motivated and organized individual looking to join a dynamic team, please consider this opportunity.
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