Customer Account Manager

3 weeks ago


Little Rock, Arkansas, United States Marmic Fire & Safety Co Full time

Salary Estimate: $50,000 - $70,000 per year

About This Opportunity

As a key member of our team at Marmic Fire & Safety Co, this Branch Administrator will play a critical role in maintaining accurate customer records, processing payments, and resolving chargeback disputes. We're looking for a highly organized and detail-oriented individual with excellent communication skills to join our team.

Main Responsibilities
  • Handle customer inquiries and respond to payment-related issues in a professional and courteous manner.
  • Process and manage credit card transactions, ensuring timely and accurate completion.
  • Collaborate with department managers to investigate and resolve chargeback claims.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Maintain accurate and up-to-date customer records, including scanning and filing documents in the database.
  • Communicate effectively with internal stakeholders to ensure seamless workflow and task completion.
Requirements
  • High school diploma or equivalent (e.g., GED).
  • 1-2 years of experience in accounting, administration, or a similar role handling customer accounts, payments, and chargebacks.
  • Experience with non-cash payment processing (e.g., credit cards, allowances, returns).
  • Experience with file management and document organization, including scanning and database filing.
  • Familiarity with accounting software or ERP systems for payment processing and record keeping.
  • Basic understanding of credit card processing and resolving chargeback disputes.
  • Strong attention to detail for reviewing and posting payments and managing customer files.
  • Excellent organizational skills to manage workflow and ensure tasks are completed on time.
  • Good communication skills to interact with department managers and resolve discrepancies.
  • Ability to multitask and prioritize tasks in a fast-paced environment.


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