Customer Account Manager
3 weeks ago
Salary Estimate: $50,000 - $70,000 per year
About This OpportunityAs a key member of our team at Marmic Fire & Safety Co, this Branch Administrator will play a critical role in maintaining accurate customer records, processing payments, and resolving chargeback disputes. We're looking for a highly organized and detail-oriented individual with excellent communication skills to join our team.
Main Responsibilities- Handle customer inquiries and respond to payment-related issues in a professional and courteous manner.
- Process and manage credit card transactions, ensuring timely and accurate completion.
- Collaborate with department managers to investigate and resolve chargeback claims.
- Develop and implement process improvements to increase efficiency and productivity.
- Maintain accurate and up-to-date customer records, including scanning and filing documents in the database.
- Communicate effectively with internal stakeholders to ensure seamless workflow and task completion.
- High school diploma or equivalent (e.g., GED).
- 1-2 years of experience in accounting, administration, or a similar role handling customer accounts, payments, and chargebacks.
- Experience with non-cash payment processing (e.g., credit cards, allowances, returns).
- Experience with file management and document organization, including scanning and database filing.
- Familiarity with accounting software or ERP systems for payment processing and record keeping.
- Basic understanding of credit card processing and resolving chargeback disputes.
- Strong attention to detail for reviewing and posting payments and managing customer files.
- Excellent organizational skills to manage workflow and ensure tasks are completed on time.
- Good communication skills to interact with department managers and resolve discrepancies.
- Ability to multitask and prioritize tasks in a fast-paced environment.
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