Operations Manager

7 days ago

Cincinnati, Ohio, United States Kenwood Full time
Job Description

The Operations Manager is responsible for supporting daily Envision Theater operations with a knowledgeable, friendly, and helpful attitude to all guests and team members.

Key Responsibilities:
  • Hire, train, and develop team members under the supervision of the Assistant General Manager and/or General Manager.
  • Enforce cash handling procedures as directed by Envision Cinemas Policy.
  • Assure execution of staff training programs.
  • Oversee all hourly staff by providing leadership to all management staff under direction of the Assistant General Manager and/or General Manager.
  • Assure staffing level of the hourly staff coverage is appropriate to meet the needs of the business and maximize the customer experience.
  • Select and develop Assistant Manager and Trainers for more responsibility or internal promotability into management program.
  • Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.
  • Optimize financial results (drive sales and control costs).
  • Write schedules for all hourly staff and ensures within budgetary guidelines.
  • Responsible for all aspects of the operation including theatre, food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives.
  • Consistently meet the standard for the guest experience.
  • Deliver an unparalleled guest experience through the best combination of food, drinks, and movies in an ideal environment.
  • Maintain a safe and secure environment for all guests and staff.
  • Continuously improve operation execution through attention to detail and adherence to our operating standards and philosophies.
  • Ensures that all events are executed properly, to the client's satisfaction.
  • Holds self-accountable for high personal standards of conduct and professionalism.
  • Appreciation of diversity (thought, ethnic, gender, etc.).
  • Monitoring Risk Management as it pertains to the theatre, i.e., employee and patron safety, loss prevention, emergency situations, and the proper handling, reporting, and investigating of accidents.
  • Ensure responsible alcohol service is delivered by all hourly staff.
  • Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members.
  • Innate ability to inspire team.
  • Complete financial and personnel/payroll related administrative duties accurately, on time, and in accordance with company policies.
  • Perform daily, opening, mid, and closing operations duties.
  • Maintain all operating systems and their forms for cinema.
  • Oversee the organization, zoning, cleanliness, and sanitation of dine-in cinema.
  • Oversight of specific area of focus designated by the General Manager each quarter. Areas of focus can include – Back of House Operations, Training, Special Events, Bar, Service, Training, and Complain.
  • Keep facility clean and in good repair and/or contact the appropriate vendor from approved vendor list to get the job done.
  • Assist with other duties including but not limited to load/unload trucks, usher, check/take tickets, clean up after service, enforce policies and procedures.
  • Demonstrate cooperative behavior with colleagues and supervisors.

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